Ms. Pinetree’s Hostel/Bed & Breakfast: The First in Micronesia

By: Lisa Abraham

Palau SBDC Director

 

Is it a bed and breakfast? No…it’s a hostel. What is a “hostel?” If you google the word “hostel” on the internet, Wikipedia defines “hostel” as budget-oriented, sociable accommodation where guests can rent a bed, usually a bunk bed, in a dormitory and share a bathroom, lounge and sometimes a kitchen. Rooms can be mixed or single-sex, although private rooms may also be available.   A popular type of accommodation among backpackers or college students in the United States as well as European travelers.

 

Ellen Dirrengas Toribiong-Marcia, Ms. PINETREE’s, is a sole proprietor woman-owned business in the accommodation industry.  The business is located in the back road Koror.  Although known as backroad on the way to Ngerbeched, Pinetree Hostel is actually in the heart of Koror; a walking distance to Bank of Hawaii, several restaurants and the recreational track & field as well as the national gymnasium.  The location also provides a peaceful area away from the main road commotion and is around a residential area for a local touch.  Mrs. Ellen D. Toribiong-Marcia’s main target market is the tourists on a short stay or diving visitors who are seeking clean, comfortable beds with access to food, water and amenities of a home.  “It’s like a home away from home type of accommodations”, commented Mrs. Ellen D. Toribiong-Marcia.  Visitors mainly pay for the bed and lockers, but all amenities of washing your own laundry, TV room and internet access as well as cooking for yourself is all there for self service.

 

To assist in the start-up costs, Mrs. Toribiong-Marcia was awarded a commercial loan through the National Development Bank of Palau (NDBP) to accomplish her start-up goals.  For reservations and/or inquiries, you may visit the PINETREE Hostel web site at http://www.mspinetrees.com or call Mrs. Marcia Toribiong-Marcia at phone (680)488-2441 or e-mail at mspinetrees@gmail.com

Palau SBDC provides free confidential counseling to startup and existing businesses.  One of the primary uses of services is to assist interested loan applicants with their business plans which are needed to determine feasibility and credibility of the loan request. Similarly, the Palau SBDC offers trainings and workshops throughout the year targeted at individuals venturing into or currently in business as well as the general public interested in learning more on business.  

For more information about the Palau SBDC and its services as well as other incentive programs, please call 680-587-6004 or e-mail Ms. Lisa K. Abraham, the Palau SBDC Director, at lees@pacificsbdc.com.

You can also visit us at www.pacificsbdc.com to find resources to help bring your business to life and to learn more about the Pacific Islands SBDC Network and its mission.

Asu Smokehouse: Satisfying Customers One Plate at a Time

Sonny Orsini, part owner of Asu Smokehouse, passionately explained his dream of opening up a barbeque restaurant on Guam and the hard work that it took to get him where he is at now. At the time, Sonny was living in the U.S running his restaurant for about eight years. Nostalgic of the island life, his family, and the desire to reconnect with his culture, Sonny and his family made the call to relocate to Guam. Leaving his restaurant was difficult with all the time he invested and the work that he put in, but he thought why not do something that he loved while being surrounded by the people he loved. So, he called up his brother, Buddy, and they teamed up to make Asu Smokehouse come true.

Before reaching Guam, Sonny was already doing his research and trying to find out how he could go about opening up this business. He thought that Chamorro Village would be a great location and applied for a spot. Through that application process, Sonny sought the guidance of (former) business counselor, Frank Toves, at the Guam Small Business Development Center (Guam SBDC). He explained that Frank was instrumental in the technical and logistical assistance on top of the business planning in guiding him and Buddy. Furthermore, he stated that Frank really talked them through the process of how they were going to conduct their business, ways in finding efficiency, product costing, and clarifying their goals and objectives. Through multiple counseling sessions, Sonny and Buddy Orsini submitted their application and business plan and then were vetted and approved by Chamorro Village.



Asu BBQ plate featuring their mouthwatering

beef brisket with red rice, slaw, and homemade BBQ sauce.

Sonny and Buddy strive to provide a sustainable, value added product for their customers. As much as possible, they try to reduce their carbon footprint by not using petroleum, charcoal, propane, or electricity. Instead, they use a variety of tangantangan, mango, and a Filipino-indigenous wood, called chico with a sheet of newspaper and a match to burn a steady fire for over 12 hours. Sonny uses locally harvested sea salt from Inarajan Bay and his products are all made from scratch. Asu adds value to their products with the employees who handle them. Some of these individuals, Assistant Pit Masters, are from the Guam Community College Apprenticeship Program where Sonny and Buddy give lessons and hands-on practice on butchering, making sauces and rubs, fire management hazards and safety precautions, and high quality control. Currently, there are five employees creating and serving up delicious BBQ at Asu.

Asu Smokehouse brought a unique way of barbequing to the island that no one was doing. Smoking meats such as brisket, pork, and ribs overnight over a slow burning fire was what diversified Asu from other restaurants offering BBQ plates. Asu stands by “quality before anything”. They start off with the very best cuts of Certified Angus beef and cut no corners. This—along with other factors—has led them to win numerous competitions including Grand Championship for the Jack Daniel's Smokin Grills BBQ Competition 2014 and most recently the Grand Champion Grill Master at the annual Tumon BBQ Block Party held on July 5, 2014.

In the short run, Asu Smokehouse plans to implement greater efficiencies with the determination to always create a better product. They hope to overcome transportation issues that create personnel challenges. Their long term goals are to increase their product distribution and one day subcontract their wood. If you’ve been to Asu, you may have noticed their hours of operation sign, and yes it is true, they are collecting wood on Sundays.

Lastly, after touring the back-end operations of how Asu stores their wood and smokes their meat, Sonny wanted to share what he learned from starting his business to future business owners. He said, “Commit. Follow through. Be prepared to work like you have never worked before. But make time for family. Follow your dreams, because people will appreciate the amount of work you put in and what you have sacrificed. If you love what you do, then it’s not work.”

Asu Smokehouse is a restaurant located at the Chamorro Village closest to the Paseo Stadium entrance. They are open Monday – Saturday from 11:00am – 2:00pm and on Wednesday Night Market from 5:00pm – 9:00pm. For lunch special inquiries and to place your order, please call 671-979-1278 or visit their Facebook page at https://www.facebook.com/pages/Asu-Smokehouse/256552447807246 or e-mail them at asusmokehouse@gmail.com.

For more information on how the Guam SBDC can assist you, please call 671-735-2590 or visit our website at www.pacificsbdc.com.

 

The Copy Center Opens for Business

By Geraldine Mitagyow
Business Advisor
Yap SBDC

The Copy Center, newest tenant of the Yap Small Business Development Center (SBDC) which houses the Business Incubator, opened its doors for the first day of business on Wednesday, June 25, 2014.  The Copy Center is a new start-up sole proprietorship owned by Anthony C. Tareg, Jr., which specializes in copying, printing and multi-media services.

Storefront view of The Copy Center

Anthony (Tony) was born and raised on Yap Island.  After finishing high school on Yap, he attended Palau Community College for two years and transferred to the University of Guam where he earned his Bachelor’s Degree in Tourism and Hospitality Management in 2000.  He returned to Yap and started working at the Yap Media Division in various capacities including Yap State protocol officer and radio announcer.  After 10 years with the Media Division, he was hired in 2009 as the general manager of The Office Place, a branch of Copy Masters International headquartered in Hawaii.  The Office Place provides office furniture and equipment as well as small-scale copying and printing services.

 In his years managing The Office Place, Tony came to see a real need for copying/printing & multi-media services in Yap.  While there currently exists a couple of small businesses providing multi-media services on island, there is none that can do large scale printing & multi-media services.  Tony saw this as a business opportunity that can fulfill the needs of government agencies, private organizations and individuals that often have to place orders off-island for large posters and banners.   While there are many options for ordering off-island, these often require lead time and orders may take up to several weeks or months.   As Tony stated, “Providing these same services on island will meet the demand and need for faster “NOW” service.”  

Tony began discussions and negotiations with the parent company in Hawaii to privatize the copying and printing services of The Office Place.  The parent company was supportive of the idea with the agreement that The Copy Center would buy all its supplies from The Office Place.  It’s a win-win situation for both parties.

The process that led to the opening of The Copy Center is a lengthy and challenging one.  Just like any start-up, it required careful planning, negotiations, some trial and error, and just plain hard work and complete dedication.  Sometimes, however, fate brings in great timing, as happened in this case.  About the time that Tony had begun to put together his business idea, the Small Business Development Center (SBDC) opened a Request for Proposal (RFP) to the public for the space and equipment at the center formerly occupied by an older Print Shop.  He submitted his proposal and was selected as the winner among several other bidders.  

According to Tony, the Small Business Development Center (SBDC) is a great resource in the development of his business plan.  Business counselor Michael Gaan assisted him in “crunching” numbers to determine the feasibility of the project and to put together the final business plan.  But the biggest benefit, he says, is the incubator space which he is leasing for only $300.00 per month.  To put that in perspective, leases for most places around Colonia town range anywhere from $800 to $2400 per month.

 

Owner Tony Jr. left snap a quick photo with two of his employees.

While most business start-ups seek financing from lending institutions, The Copy Center is one exception.  Through careful planning and frugal savings, Tony was able to start his business without additional funding from outside lenders.  He personally invested his own funds as equity for the business.  As part of his proposal he negotiated a deal with the Yap State Government to take over the space which included copying and printing equipment formerly used by the old government-operated Print Shop.  The old Print Shop had been out of service for many years; consequently, the machines/equipment had been lying dormant as well and needed a fair amount of repair work. 

One of the biggest challenges in the start-up process for Tony is cleaning the space and bringing the equipment up to service functionality.   Countless hours after work and weekends were spent cleaning out the space and repairing the old equipment in preparation for the opening day.  But all the hard work is worth the triumphant opening day for the Copy Center.  As Tony put it, “Opening day is a significant accomplishment, but is just the first step in a series of stepping stones in the life of the business.”  The owner envisions the next steps to entail purchasing more machines to accommodate the demand for on-island printing for big-sized posters and banners within the next year.  After that, the Copy Center will start producing custom-made coffee mugs, T-shirts and other items with specialized printing. 

While the Copy Center expects the government agencies to be its biggest customer, Tony is confident that his services will fill an unmet need from private organizations and individuals.   One of the most frequently requested services that the Copy Center is already performing are customizing pictures of loved ones who have passed away.  Customers often bring in photos of loved ones and request the backgrounds of the pictures to be changed and ask for different blown-up sizes of the photos.  In addition to other services, frequent requests for oversized posters and banners give Tony assurance that he will have sufficient demand for his services to ensure steady business growth for the time to come. 

Asked what advice Tony would give to others who want to start a business, without hesitation Tony answered, “You have to give 110% to the business! While you may have a great business idea, if you don’t invest a great deal of your time and energy to it, you won’t be successful.”

If you are interested in knowing more about our services, programs, projects, and activities of the Yap SBDC, please contact (691)-350-4801/2 or visit our webpage at www.pacificsbdc.com.

The SBPA Advisory Council Recognizes Outstanding Team Members

The 2nd Annual School of Business & Public Administration Advisory Council Awards Ceremony was held at the SBPA Resource Room at the Leon Guerrero Building on October 03, 2014. Dr. Annette T. Santos, SBPA Dean (Interim) hosted the event where SBPA Advisory Council Chairman Mike Naholowaa and Dr. Anita Enriquez, SVP ASA opened with the welcoming remarks. The categories included Outstanding Administrative Staff, Outstanding Faculty in Research/Scholarship, Outstanding Faculty in Teaching, Outstanding Administrator, Outstanding Faculty in University and Community Service, Outstanding Outreach Counselor, and Outstanding Student Organization of the Year. 

 

Lorie Sablan demonstrated minimal absenteeism, sound time and attendance, and effective communication serving over 15 years at the Guam Small Business Development Center and was therefore nominated for the "Outstanding Administrative Staff" Award. Casey Jeszenka received the "Outstanding Outreach Administrator/Program Manager" Award for his positive feedback from community partners, and demonstrated securing of new community partners. Fred Granillo received the "Outstanding Outreach Counselor" demonstrated achievement of goals, quality of outcomes for clients, received positive feedback from his clients and community partners. We thank these individuals for their continued dedication and hard-work to the School of Business and Public Administration and the Guam Small Business Development Center.

The SBPA Advisory Council also recognized Dr. Ron McNinch with the Outstanding Faculty in Research and Scholarship Award, Dr. Fred Schumann with the Outstanding Faculty in Teaching Award, Prof. Ron Aguon with the "Outstanding Faculty - University and Community Service" Award, Mrs. Natasha Cruz with the Outstanding Administrative Award, the Junior Accountants Society received the Outstanding Student Organization of the Year, and Dr. Maria Ruane received Special Honorary Award. In addition, Ms. Fernabel Dela Pena was recognized with a Plaque of Appreciation along with Dr. Anita Enriquez for serving over 15 years at the School of Business and Public Administration.

Thank you to all the faculty and staff and congratulations to all the nominees and awardees for their continued dedication in providing quality service to our students and community and striving to achieve the University of Guam's mission "To enlighten, to discover, to serve."

Veterans - Marching towards Entrepreneurship

By: Kenneth Lujan
Branch Manager
SBA - Guam

Did you know that veterans make up a large number of successful small business owners?  According to the most recent U.S. Census Data, veteran-owned firms represent 9 percent of all U.S. firms. These 2.45 million veteran-owned businesses employed 5.793 million individuals.  In the private sector workforce, veterans are more likely than those with no active-duty military experience to be self-employed.

As we welcome back our returning troops and wish a fond farewell to those retiring from military service, the U.S. Small Business Administration (SBA) is offering Operation Boots to Business (B2B) Program, an initiative to train veterans and transitioning service members in business entrepreneurship. Transitioning veterans are natural entrepreneurs, possessing the training, experience, and leadership skills to start businesses and create jobs.



B2B Group Photo: (Front row, seated, left-right):  My-Randa Quinata, Kay Harris, Rona Baluyot, Tyana Thayer, Teri Mendiola

(2nd row, left-right):  Frank Crisostomo-Kaaihue – Guam VBOC, Jorge Rivera, Richard Taitague – Navy Base Guam TAP, Conrad Baluyot,  Cleon Huskinson, Tony Mendiola, Angel Mamanta & Jorge Ramirez

(back row, left-right):  Ken Lujan – Manager, SBA Guam Branch Office, Doug Payne, Samuel Jones, Reinhard Sponseller, John Pangelinan, Robert Sherman, Fred Granillo – Guam SBDC, and Darroll Wiltz – Guam PTAC.

Boots to Business, or B2B, began as a pilot program in July 2012 and began to be fully implemented, with a rolling start across the nation starting January 2013. B2B is being implemented as a nationwide program to standardize entrepreneurial training to veterans coming off of active duty and re-entering the civilian workforce. The national rollout of Operation Boots to Business: from Service to Startup aims to provide exposure to entrepreneurship to the 250,000 service members who transition every year.

The SBA is a government sponsor of B2B offered in conjunction with the Department of Defense’s redesigned Transition Assistance Program (TAP). Part of the redesign is a new curriculum known as Transition Goals, Plans, Success (Transition GPS). Transition GPS is offered to service members separating from military service and provides preparation for transitioning to civilian life, including benefits information. Additionally, each service member may elect entrepreneurship as an optional training track.

B2B has been specially designed for currently transitioning service members. It caters to all paygrades, Enlisted and Officers, as well as military spouses and dependents.

SBA is always looking for volunteers to help mentor veteran entrepreneurs. If you are a veteran entrepreneur and/or enjoy working with veterans and would like to volunteer time toward this effort, please contact Kenneth Lujan at the SBA Guam Branch Office at 671-472-7277 to find out how! For additional information on other business services offered to veterans, please contact Frank Crisostomo-Kaaihue at the Guam Veterans Business Outreach Center (Guam VBOC) at 671-475-4900 or Richard Taitague at the Transition Assistance Program (TAP) Office at 671-333-2056/7.  Please visit www.sba.gov/contents/veterans.

Pathways to Finance (P2F) Extends to Eligible Clients in Yap

By: James Limar

Director

Yap SBDC

A recently established partnership between the local SBDC and the Pacific Islands Trade & Investments (PITI) has enabled eligible clients in Yap to access bookkeeping assistance which aims at increasing the prospects of their business proposals. This newly added product to the SBDC’s portfolio is made possible through a capacity grant generously provided by the Auckland-based PITI which has piloted similar projects successfully in Palau. With the primary objective of enhancing the likelihood of eligible Small Micro Medium Enterprises (SMMEs) in Yap to gain access to capital, expertise is being sourced from a local service provider, D&G Bookkeeping Service, to mentor pre-selected clients to develop financials of bankable standards that will enable lending institutions to properly assess the credit worthiness of the clients as well as their proposals and thereby enhance their rates of approval.

 

The following are the key features of the new service being offered, which like other services of the SBDC, is conveniently made available free of charge:

·         Installation or revision of bookkeeping system

·         Mentorship in keeping up system

·         Consultation in financial reporting

If you are interested in knowing more about this newly available service, or other services, programs, projects, and activities of the SBDC, please contact (691)-350-4801/2 or email jamesl@pacificsbdc.com or visit our webpage at www.pacificsbdc.com.

Furniture Trends & Designs Inc. Providing Guam with Furnishings They Love & Need

By: Alice Mendoza

Student Intern

University of Guam

 

Sylvia M. Flores, proud business owner of Furniture Trends & Design Inc. began her business venture in the furniture retail and design more than 30 years ago. Before that, Flores attended many Home Furnishing Shows in San Francisco, Las Vegas, High Point, North Carolina, and the Neocon Shows in Chicago. She then took the corresponding course of the New York School of Interior Design. She gained the knowledge and numerous experiences in kitchen design, closet organization, and the use of colors in the home and offices. As Flores’ passion for home interior grew, she saw the need to provide quality, selection, and value furnishing for the community. Today, Flores owns businesses in both Guam and Hawaii such as an antique shop and a home furnishing retail store, and real estate and interior design services.

Through the help of the Guam Small Business Development Center (SBDC), Denise Mendiola-Hertslet assisted Flores by walking her through the process of setting up her business plans which she quotes “is very important when you need bank financing and understanding the importance in being registered to quality for potential Federal bids.” The start-up process was relatively easy for Flores because of her relationships that she built with the suppliers and was familiar with the process of purchasing and shipping. However, one of the biggest challenges she experienced in that process was obtaining a large sum of capital needed for inventory, shipping, rent, and operations.  In the end, she obtained some bank loans and through personal partnerships was able to fund her business. Overcoming those challenges was rewarding, but when the first container of inventory arrived, she considered that to be her most memorable triumph. Furniture Trends & Designs Inc.’s short term goal is to reinvigorate the community and their long term goal is to expand and infiltrate the island with the best quality and tasteful furniture they can provide that her clientele loves and that will fit their needs.

Today, Sylvia M. Flores continues to run Furniture Trends & Designs Inc while being a single mother of two and a grandmother of five beautiful grandchildren. To all other individuals interested in starting a business, Sylvia’s advice is to “Stay with the course, chase your dreams, and don’t be afraid of competition. Make sure that your ultimate GOAL is customer satisfaction.”

To view Furniture Trends & Designs Inc. furnishing selection, visit their shop located at the Appliance Galleria Building (Old Sears) in Upper Tumon from 10:00 am – 5:00 pm Monday through Saturday.

For more information on how the Guam SBDC can assist you start-up or expand your business, please contact our office at 671-735-2590 or visit our website at www.pacificsbdc.com.