By: Mason Fritz
Chuuk Visitors Bureau
The two-day “Customer Service Training for Frontline Employee” in Chuuk sponsored by Chuuk Visitors Bureau, PATA Micronesia, and Chuuk SBDC was a success with 18 representatives from private sectors, government, and Non-Government Organizations (NGO) participated. The customer service training started on Thursday, June 27th to Friday, June 28th, 2013 at the Truk Stop Conference Room.
Mr. John Calvo, member of Pacific Asia Travel Association (PATA) Micronesia and a PATA trainer in customer service, volunteered to conduct the Customer Service Training for Frontline Employee in Chuuk.
The objective of the training is to train the trainer. After the training, new trainers can go back to their respective offices or businesses to develop their own customer service trainings for their frontline staff with the assistance from Chuuk Visitors Bureau (CVB). Among the participants, ten represented the major operators - hotels, restaurants, and dive shops in Chuuk, three from government offices, and five from NGOs.
The set up of the training emphasized the practicality of customer service which was easy for the participants to understand and follow along. Chuuk Visitors Bureau opened the training everyday with a short customer service presentation by CVB Japan International Cooperation Agency (JICA) volunteer Ms. Yoko Kawamukai on Japanese language and specific customer services. The rest of the day was the main customer service training by Mr. John Calvo. At the end of the two-day training, almost all of the participants received a certificate of completion.
Chuuk Visitors Bureau, PATA Micronesia Chapter, PISBDCN – Chuuk SBDC, and Untied Airlines extend their congratulations and appreciation to the following businesses, government offices, and NGOs for their participation: Blue Lagoon Resort and Restaurant, Blue Lagoon Dive Shop, Truk Stop Hotel and Restaurant, Truk Dive Center, C&I, The Governor’s Office, The Election Office, and CWC.
The sponsors along with the participating businesses, offices, and NGO extend their appreciation to Mr. John Calvo for his valuable time volunteering to train the frontline employees in Chuuk to improve and develop new methods of Customer Service, the Chuukese way.
